Syscap is committed to providing excellent customer service. Should you have a complaint, please let us know as soon as possible so that we can resolve the issue promptly and improve our procedures accordingly.

How to make a complaint

If you have a complaint about the way that Syscap has handled any aspect of your account, speak to either your account manager or their team leader by contacting us:

  • Call our New Malden headquarters on 0333 123 1990
  • Call our Cheshire office on 01606 338 000
  • Email us at nbadmin@syscap.com
  • Write to us at our postal address

Unless you request otherwise, we respond to complaints in the same manner you contacted us (i.e. by phone/email/letter). We will try to resolve your complaint as soon as you contact us or, if this is not possible, within five days. The results of all investigations will be sent to you in writing.

Taking your complaint further

We aim to resolve all complaints immediately. However, if you are unsatisfied with the initial outcome, please contact the head of department, whose details will be available on request. Again, they will do their utmost to resolve the complaint within five working days.

In the unlikely event that you still consider matters have not been dealt with satisfactorily then you can escalate by contacting Sean Read, Director of Operations.

Finally, if you feel Syscap has failed to resolve your complaint to your complete satisfaction, please refer to the Finance and Leasing Association, Imperial House, 15-19 Kingsway, London WC2B 6UN, info@fla.org.uk, 020 7836 6511. You can also submit your complaint via the Online Disputes Resolution website.’