JOB PURPOSE

To lead and manage all transactions provided to you, specialising in but not limited to payout process administration. To proactively manage and provide exemplery support to customers, funders & suppliers whilst developing business relationships. To successfully undertake all related administration in a timely & accurate manner within agreed timescales.

KEY RESPONSIBILITIES

  • Liaising with internal and external transaction parties on all payout process facets of a transaction to ensure they go through their administration lifecycle as smoothly and efficiently as possible
  • Extensive telephone liaison with funders, suppliers and customers with view to establishing a good rapport with all contacts and excellent business relationships.
  • Other NBA administration as a support function where necessary in accordance with internal guidelines
  • Accurate forecasting is a requirement
  • Familiarisation of the consumer credit act 1974
  • Setting and managing expectations
  • Pro-active Account Management
  • To strive to reach KPI’s and SLA’s in place
  • Be aware and fully engaged in vendor programmes , promotions and targets.
  • Ad hoc enquiries and/or relevant correspondence
  • Data Management to ensure all system information is up-to-date and accurate
  • Prepare department procedural notes and instructions
  • Proactively manage pipelines of business to allow timely reporting by all areas of the business
  • Provide adhoc department reports as required
  • Post deal reviews

CORE COMPETENCIES

The following core competencies are considered prerequisite to the role:

  • Able to work pro-actively & with a sense of urgency aligned to delivery of excellent service
  • Confident in dealing with the various levels of contacts
  • Attention to detail
  • Ability to retain large amounts of information especially relating to different funders, suppliers, customers requirements
  • Organised and able to prioritise workload
  • A sense of pride in one’s work and workplace
  • Happy taking on responsibility
  • Computer literate
  • Numerate
  • A track record of delivering high quality transactions and building outstanding client and professional relationships.
  • Have a good overall knowledge of Corporate Finance, products and relationship
  • Developed negotiation and networking skills

POLICY

  • Adhere to stated Company and Group policy and follow established procedures as outlined in the company handbook at all times.
  • To follow well defined processes when working with customers, vendors, funders and third party introducers.

HOW TO APPLY

If you would like to apply for this role or would like more information please contact Juana Leacock by email jleacock@syscap.com.