Tell us what you think

Here at Syscap we regularly take time out to listen to our customers. It may be a bit of a cliché but we do genuinely believe that the customer is at the heart of our business.

We have recently completed one of our peak periods with the July tax funding deadline. As this draws to a close, we have approached every single one of our customers to ask for feedback on our service. More importantly, we also want to know what we could do better next time around. With nearly 20% of our customers replying, we are confident that there is a representative sample of our customers replying.

We aren’t trying to pretend that this is corporate atruism. If we do a better job of servicing our customers, they are more likely to come back and do business with us again in future. So the feedback loop is built in to everything that we do. Below is a chart showing just how many of our customers are likely to come back to us again.

Very likely

64%

Fairly likely

21%

Neither

4%

Slightly unlikely

7%

Very unlikely

4%

To some, this looks like a great result with the responses weighted towards the “very likely”. But at Syscap we are about to begin the intense process of working out why there are so many in the bottom left who are unlikely to come back to us.

In school report terms, we would probably see this as a “Good but could do better”. We would welcome your help with that. If you are a Syscap customer or a potential customer, tell us how you think we can do just that. Your comments are welcome by emailing contact@syscap.com.