We undertake to provide the highest standard of service, whilst acting responsibly at all times.
If, however, in the unlikely event that you do have a complaint regarding the service we provide, please telephone our Customer Helpline on 0800 358 1122. Where possible we will resolve the issue on the same day. Alternatively, you can write to us addressing your letter to: Complaints, Wesleyan Bank Ltd, PO Box 3420, Colmore Circus, Birmingham B4 6AE or you can email us on firstname.lastname@example.org
You may have the right if you remain unsatisfied to take your complaint to the Financial Ombudsman Service. Details of how and if you are eligible to do this will be provided to you upon receipt of your complaint.